Local managed IT for businesses with 10–50 staff. Owner-operated. Transparent pricing. Onsite when you need it, remote when you don't. Since 1999.
No call centres. No offshore handoffs. No obligation.
One Canberra partner across the whole stack. Pick what you need today — add the rest as you grow.
Day-to-day support for your team — laptops, printers, software, "why won't this work" moments. Remote-first, onsite when needed.
Tenants set up right the first time. Email, Teams, SharePoint, OneDrive, Entra. Migrations from Google Workspace or legacy Exchange handled cleanly.
Practical defences sized to your business. We won't sell you enterprise tooling you'll never use — we'll lock down the things that actually get SMBs compromised.
Properly designed networks that don't fall over at 11am. UniFi or Sophos, cabling, firewalls, VLANs, and Wi-Fi that reaches every corner of the office.
When you call, you get me — Tim McPherson — or someone I'd trust with my own business. No call centres. No offshore handoffs. No "your ticket has been escalated" black hole.
Fixed quotes on projects. Honest 15-minute increments on support. If the work comes in under budget, you pay the lower number. The pricing page exists — go read it.
Most MSPs bill you monthly for recurring admin work. We build automations to make that work disappear. It's literally why we built Vela — our AI admin platform.
Same business day for routine support, usually within an hour or two. Critical issues (whole office down, suspected breach) jump the queue.
No. Casual support is pay-as-you-go in 15-minute increments. Managed plans are month-to-month — we keep your business by being good, not by locking you in.
Roughly $120–$180 per seat per month all-in for a typical office workload — covers support, monitoring, M365 admin, endpoint protection, backup and patching. We'll quote your business properly after the free consult so you know exactly what you're paying for.
Head office is in Canberra and that's where we do onsite work. We support clients remotely across Australia — most managed IT and Microsoft 365 work doesn't need anyone in the room.
Week 1: free 1-hour consult, written recommendations. Week 2: discovery and audit of your current setup. Week 3: migration plan agreed. Week 4 onwards: phased cutover. We don't disrupt your business to suit ours.
Whole-of-business tech review with written follow-up. If we're a fit, great. If we're not, you walk away with honest recommendations either way.
